LEGAL
Refund and Returns Policy.
Effective date: 03-July-2026.
Our promise
If a phone or accessory isn’t right, or you experience an issue with a repair, we’re here to help. This policy explains CA Mart’s return, exchange, refund and warranty procedures.
Returns on certified pre-owned phones
You can return a certified pre-owned phone of delivery or pickup for a refund or exchange, as long as it’s in the same condition you received it, with all original accessories and packaging. Shipping charges are non-refundable unless the return is due to our error.
Returns on accessories
Unopened and unused accessories may be returned with proof of purchase. Products that have been opened or used may only be eligible for return or exchange if defective, subject to the exclusions below and applicable consumer protection law.
Non-returnable items
For hygiene and safety reasons, we cannot accept returns on earbuds, headphones, screen protectors, or SIM cards once opened. Repair services and activation fees are non-refundable once completed.
Warranty coverage
Every certified pre-owned phone is covered by a [Warranty term] warranty against defects that affect normal use. Repairs are backed by our repair guarantee. Warranty coverage does not apply to physical damage, liquid damage, tampering, or third-party modifications after purchase.
How to start a return or warranty claim
Email [Contact email] with your order number and a short description of the issue, or bring your device into the store. We’ll walk you through the next steps, including how to send the item back if you bought online.
CA Mart Welland
825 Ontario Rd, Unit 110
Welland, ON L3B 5V6
CA Mart St. Catharines
595 Carlton St, Unit 15
St. Catharines, ON L2M 4Y4
Phone: +1 647-500-0778
WhatsApp: +1 289-673-2426
Refunds
Approved refunds are processed to your original payment method within 5 to 10 business days after we receive and inspect the returned item.
Damaged in shipping
If your order arrives damaged, contact us within 48 hours with photos so we can arrange a replacement or refund.
Fine print
Returned products that are missing included accessories or packaging, or that have been damaged or materially changed after purchase, may have reduced refund eligibility or may be refused where permitted by law. This policy applies to qualifying purchases made directly from CA Mart.
Nothing in this policy limits any rights or remedies available to consumers under applicable Canadian or Ontario consumer protection law.
