Refund and Returns Policy.

Effective date: 03-July-2026.

Our promise

If a phone, accessory, or repair isn’t right, we make it right. This policy explains how returns, exchanges, and warranty claims work.

Returns on certified pre-owned phones

You can return a certified pre-owned phone within [Return window] of delivery or pickup for a refund or exchange, as long as it’s in the same condition you received it, with all original accessories and packaging. A [Restocking fee] may apply. Shipping charges are non-refundable unless the return is due to our error.

Returns on accessories

Unopened, unused accessories can be returned within [Return window] of purchase for a full refund. Opened accessories may be exchanged for the same item if defective.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns on earbuds, headphones, screen protectors, or SIM cards once opened. Repair services and activation fees are non-refundable once completed.

Warranty coverage

Every certified pre-owned phone is covered by a [Warranty term] warranty against defects that affect normal use. Repairs are backed by our repair guarantee. Warranty coverage does not apply to physical damage, liquid damage, tampering, or third-party modifications after purchase.

How to start a return or warranty claim

Email [Contact email] with your order number and a short description of the issue, or bring your device into the store. We’ll walk you through the next steps, including how to send the item back if you bought online.

CA Mart The Tech Store
825 Ontario Road, Welland, ON, Canada, L3B 5V6
Email: [Contact email]
Phone: +1 647-500-0778
WhatsApp: +1 289-673-2426

Refunds

Approved refunds are processed to your original payment method within 5 to 10 business days after we receive and inspect the returned item.

Damaged in shipping

If your order arrives damaged, contact us within 48 hours with photos so we can arrange a replacement or refund.

Fine print

Devices returned without original packaging, accessories, or in worse condition than shipped may be refused or subject to a reduced refund. This policy applies to purchases made directly from CA Mart. It does not affect your statutory rights under Canadian consumer protection law.